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Office and Community Manager

3118 Gulf to Bay Boulevard #203, Clearwater, FL, USA

Job Type

Manager - Administration

About the Role

Position Overview:
Join SHARE Therapy & Wellness as our Office and Community Manager, where you'll play a pivotal role in fostering connections and promoting mental health awareness within our community. This dynamic position combines administrative responsibilities with outreach coordination, offering the opportunity to make a meaningful impact while supporting the smooth operation of our clinic. Our ideal candidate will be someone who is a self-starter, enthusiastic, positive, and hungry to grow in leadership long term. If you're passionate about customer service, community engagement, and creating positive change, we want to hear from you. Apply now to be part of a team dedicated to improving lives and breaking down barriers to mental health care.

Key Responsibilities:

Administrative Support:
-Manage front desk operations, including greeting visitors, answering phone calls, and scheduling appointments.
-Coordinate patient intake processes, ensuring accuracy and completeness of demographic and insurance information.
-Oversee maintenance of office supplies and equipment, liaising with vendors as needed to facilitate repairs and replenishments.

Reception Duties:
-Provide warm and professional customer service to clients, staff, and external stakeholders.
-Facilitate client check-in and check-out processes, collect payments, and assist with billing inquiries.
-Maintain a tidy and welcoming reception area, adhering to cleanliness and safety standards.

Outreach Coordination:
-Develop and implement outreach initiatives to promote mental health education, resources, and services within the community.
-Collaborate with local organizations, schools, and healthcare providers to identify opportunities for partnership and collaboration.
-Organize and facilitate community events, workshops, and support groups to engage diverse audiences and raise awareness about mental health topics.

Networking and Relationship Building:
-Build and maintain relationships with community leaders, stakeholders, and referral sources to enhance visibility and access to mental health services.
-Represent the practice at networking events, health fairs, and community forums to promote our mission and services.
-Participate in interdisciplinary meetings and collaborations to ensure alignment of outreach efforts with clinical priorities and goals.

Marketing and Communication:
-Assist in the development of marketing materials, including brochures, flyers, and social media content, to promote practice services and events.
-Contribute to the management of digital marketing platforms, including website updates, email campaigns, and social media postings.
-Monitor online reviews and feedback channels, responding promptly and professionally to inquiries and concerns.

Event Planning and Execution:
-Plan, coordinate, and execute events such as open houses, wellness fairs, and educational seminars to engage community members and promote mental health awareness.
-Coordinate logistics, secure venues, and collaborate with internal and external stakeholders to ensure successful event outcomes.
-Evaluate the effectiveness of the event and solicit feedback to inform future outreach strategies and initiatives.

Administrative Coordination:
-Assist with administrative tasks such as data entry, file management, and documentation support to maintain accurate and up-to-date records.
-Support the office in coordinating staff schedules, meetings, and training sessions to optimize clinic operations.
-Contribute to the development and implementation of office policies, procedures, and protocols to enhance efficiency and compliance.

Requirements

Who We Are Looking For:


We can teach anyone how to be a great team member, but we can’t teach personality. The “right fit” for SHARE would be someone who:

  • …is energetic, passionate about the mental health field, and always hungry to learn more.

  • …is open and receptive to feedback.

  • …is a creative, solution-focused problem solver.

  • …can be open and receptive to all people of all backgrounds regardless of religion, race, sexuality, gender, etc.

  • …has high executive functioning skills.

  • …has strong communication skills (we are a very transparent, flexible, and honest team).

  • …operates in an ethical manner.

  • …is knowledgeable about the LGBTQ+ and sex positive communities.

  • …has a diverse background and unique experiences of their own.

  • …is local to the Clearwater, FL area and open to a flexible work schedule that includes some in-office/hybrid work.


Qualifications:

  • Bachelor's degree in psychology, social work, public health, communications, or related field is preferred but not required.

  • Demonstrated experience in administrative support, customer service, or community outreach roles.

  • Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

  • Excellent communication and interpersonal skills, with a customer-focused and empathetic approach.

  • Proficiency in Google Office Suite and familiarity with digital marketing platforms are preferred.

  • Passion for mental health advocacy, community engagement, and social impact initiatives.

  • Fluent in Spanish preferred but not required.

  • Pay: $18-$20 an hour to start with options for quarterly pay raises based on progress and productivity.


Work Schedule:

  • Full-time position with flexibility to accommodate occasional evening and weekend community events.

  • Regular office hours with occasional off-site outreach activities and events.

  • 40-hour work weeks with some days working from home in a hybrid work environment. 


Location:

Hybrid virtual office and in-person office at 3118 Gulf to Bay Blvd., #203, Clearwater, FL 33795.


Benefits:

  • Competitive salary commensurate with experience and qualifications.

  • Comprehensive benefits package, including health insurance, dental, vision, 401k retirement, and 4 weeks paid time off annually

  • Productivity bonuses

  • Opportunities for professional development and continuing education.

  • Supportive work environment with opportunities for growth and advancement.


Application Process:

Interested candidates are invited to submit their resume and cover letter to info@shareofflorida.com. The application process involves a prescreen phone call, an interview with the leadership team, and then a final panel interview with the entire team to ensure a good fit.


Contact Information:

For inquiries or further information, please contact Brianna Walker at bw@shareofflorida.com or (727) 241-7555.


About the Company

Company Overview:
At SHARE of Florida, we're more than just a therapy practice—we're a community built on values that define who we are and how we approach our work. We believe in the power of inclusivity, where every voice is heard and valued, creating a space where individuals of all races, ages, genders, and identities can find solace and support. Transparency is the cornerstone of our practice. We foster open and honest communication, ensuring that everyone feels comfortable sharing their thoughts and concerns. Together, we'll create an environment of trust where genuine connections are formed and healing can flourish. And of course, let's not forget the importance of having fun! Laughter and joy have their place in the healing process. We embrace a lighthearted and positive atmosphere where moments of happiness are cherished and shared. We believe that a warm smile and a sprinkle of humor can brighten someone's day and make a lasting impact.

Our 6 Core Values:

Inclusivity: We embrace and celebrate the uniqueness of every individual, creating a safe and supportive space for people of all backgrounds, identities, and experiences.

Transparency: We believe in open and honest communication, fostering trust and mutual understanding between our therapists and patients. We strive to provide clarity, share information, and engage in transparent therapeutic practices.

Empathy: We approach every interaction with deep empathy and compassion, recognizing and validating the emotions and experiences of our patients. We prioritize understanding and creating a genuine connection to support their healing journey.

Partnership: We believe in building collaborative and empowering relationships with our patients, working together as a team to achieve their therapeutic goals. We value their input, perspectives, and active participation in the therapeutic process.

Flexibility: We adapt our therapeutic approaches and techniques to meet the unique needs and preferences of each individual. We recognize that everyone's journey is different, and we remain flexible in tailoring our services to promote growth and well-being.

Fun: We believe that joy and a positive atmosphere can enhance the therapeutic experience. We incorporate elements of playfulness, creativity, and lightheartedness when appropriate, fostering an environment where laughter and enjoyment coexist with the healing process.

These values reflect our commitment to providing a welcoming and compassionate behavioral health practice where our staff, as well as our clients, feel accepted, supported, and empowered to embark on their personal growth and well-being.

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